Contact and referral requests

How do you send a referral request?

Email dispatch@sandiegoplumberpros.com. There is no phone line and no form that sends anyone to your home. San Diego Plumber Pros is an independent homeowner guide operated by SWKM GmbH in Munich, Germany. We are not a contractor, we hold no California contractor license and we do not perform, price or schedule work.

What should you include in your email?

The more specific you are, the more useful the reply. Please include:

• City and ZIP code. San Diego County has many separate cities and water agencies. The San Diego County Water Authority lists 22 retail member agencies, so who handles your meter, your sewer and your permit depends on where you live.
• Type of property. Single-family house, townhome, condo or apartment, and whether you own or rent. Condo owners often need HOA approval before work on shared pipes.
• The system involved and its age. For example, a 40-gallon gas tank water heater installed around 2015, a kitchen drain that keeps clogging, or the sewer lateral of a house built in the 1960s. A photo of a water heater's data plate is ideal.
• Symptoms. What you see, hear or smell, where, since when, and whether it is getting worse. If you suspect a hidden leak, tell us whether your meter kept moving during the leak test the City of San Diego describes.
• Photos or short videos of the problem area, the shutoff valve and any water damage.
• Any quotes you already have, if you want help understanding them, plus the contractor's CSLB license number if it is on the quote.
• Preferred times for a contractor visit, if you would like an introduction.

Please do not send payment card numbers, passwords or government ID numbers by email. How we handle what you send is described in our privacy policy.

What happens after you email?

1. We read your request and check what applies to your city and type of job, such as whether the work needs a permit.
2. We reply by email with next steps: what the problem may involve, typical published cost ranges, which permits and licenses apply, and the questions to ask a contractor.
3. Where we know a licensed contractor for that kind of job and area, we offer an introduction. You decide whether to contact them, and any estimate, contract and payment is between you and that contractor.

We currently have no partner contractors, so replies will usually be guidance only. We answer as soon as we can, but we do not promise a response time, which is one more reason this address is not for emergencies.

Is this an emergency? Do not wait for an email reply

We are not an emergency service and cannot send anyone. Act first and use the official numbers below.

If your water comes from another agency, such as a city outside San Diego or a water district, use the emergency number on your bill. Our emergency checklist goes through each situation step by step, and the emergency plumbing cost guide explains after-hours rates.

Are you a licensed contractor?

Contractors serving San Diego County can also email dispatch@sandiegoplumberpros.com to be considered for future introductions. Include your company name, your CSLB license number and classification (plumbing work falls under C-36), proof of workers' compensation if you have employees, your services and the cities you serve. We check every license in the CSLB license lookup before any introduction. More about how this site works is on our about page.